Completed top-ups

Mobile airtime, data, and prepaid products are delivered digitally and usually cannot be recovered after successful delivery. Completed transactions are therefore generally non-refundable.

Eligible reviews

We will review requests involving a failed transaction, duplicate charge, confirmed non-delivery, incorrect amount caused by our system, or unauthorized payment reported promptly. Approval depends on provider confirmation, payment records, applicable law, and the facts of the case.

Incorrect recipient information

A transaction sent to the phone number or carrier entered by the customer may not be refundable when it was successfully delivered. Always verify all details before payment.

Pending transactions

Pending orders may require additional processing time. Do not place a duplicate order unless support confirms that the first order failed.

How to request help

Contact support with your transaction ID, account email, recipient country and number, amount, date, and a description of the issue. Never send a password or full payment-card number.

Processing

Refunds are reviewed for failed or undelivered transactions. Completed mobile top-ups are generally final. Approved refunds are returned to the original payment method when practical. Bank or processor posting times are outside our control.

Questions may be sent to [email protected].