No-Refund Policy for Top-Ups

Policy Overview

All airtime and digital top-up sales are final and non-refundable once successfully processed. This policy exists because digital credit, once sent, cannot be retrieved from a recipient’s mobile network.

Exceptions

• The transaction failed due to a system error, and funds were not applied to the recipient’s account.
• The payment was charged but not delivered due to a verified network failure.

In such cases, a refund or re-credit will be processed within 5–10 business days after verification.

User Responsibility

• Confirm the correct mobile number.
• Ensure the carrier and country match the intended recipient.
• Verify your payment method and amount.

Contact for Refund Issues

If you believe your transaction qualifies for a refund, contact [email protected] with your transaction ID, payment reference, and the date/time of the transaction.

Legal Enforcement

By completing a transaction, you acknowledge and agree to this No-Refund Policy as part of our Terms of Service.