Sometimes there may be delays on the operator’s side. A top-up will usually be sent to a phone number within seconds, after which you should receive your confirmation email after successful processing.

If your top-up is not received within two hours, you can contact the operator directly or contact our customer service who will contact you on your behalf. In order for us to make this request for you, we need the following information from you, all of which can be found in your purchase history: